Mutual learning      


 BRISBANE     16, 23 August 2022
 6:30 - 8:30pm Aust. Eastern Standard (Queensland) time

  with a free 1-hour introduction on 9 August

A program of two and a half webinars on building mutual learning into relationships ...

for coaches and mentors ...

and for others (like teams and team leaders) who wish to create a joyful and productive atmosphere of mutual learning in all that they do with others.

Some issues are best approached in ways that satisfy everyone.  For this, full participation is often very effective.

In theory, we know how to achieve that.  We have everyone relevant to the issue in the room.  We use processes that align people to the common good.  We encourage them to act accordingly.

In practice that's potentially achievable.  It isn't necessarily easy.  Sometimes it isn't feasible to have everyone in the room.  In some activities it is very common for key parties to be absent.  Coaching and mentoring are common examples.

This 5-hour webinar program draws on some of the ground-breaking work by Chris Argyris and his colleagues.  It shows how the contribution of absent stakeholders can be identified.  Mutual learning can be introduced into or restored to the relationship.

The concepts and processes can be used by coaches and mentors to gain better access to the missing information.  They are also relevant to interactions generally.  For example, team leaders moving to a more facilitative and coaching style will find them very relevant.  So will people in complex and important relationships.


The primary focus of the webinars will be on coaching and mentoring.  It will give attention to the mentoring relationship itself.  It will also address how the person being coached or mentored can be helped to improve their relationships with other people.

A paradigm shift is underway in organisations and elsewhere.  Cultures are slowly transforming from command and control to something more engaging and more inclusive.  More and more people are seeking to bring more of themselves to their work, and elswhere -- to be more authentic.

We expect the material to be relevant for anyone not satisfied with present ways of relating, in organisations and elsewhere.  For example, people who will benefit may include

  • team leaders and managers  
  • project team leaders  
  • educators at all levels  
  • facilitators  
  • learning and development officers and trainers  
  • consultants and change agents  
  • workers in extension or landcare  
  • action researchers and action learning facilitators  

...  anyone whose work includes helping teams and groups to perform more effectively and enjoyably, and would like to become even more effective at it.

... and anyone who wishes to know how to introduce more authenticity and joy into their relationships.

When is it?

Two webinar sessions, 6:30 - 8:30pm Queensland time
16, 23 July 2022

preceded by a free 1-hour (6:30-7:30pm) introduction to serve also as a "taster" for the program.

Anyone may enrol in the taster at no cost.  In addition all people enrolling in the program are encouraged to also attend the taster.  It will provide useful context as well as some key concepts.

(Queensland is on AEST, Australian Eastern Standard Time)


From the convenience and comfort of your own workplace, office or home -- from wherever you have access to the internet.


Often, the information most needed to understand a relationship is not on the table.  These webinars will will help you identify and surface the missing information.  It can then be used to improve the relationship.

Argyris, whose work we draw on, wished to understand why so many attempts to improve relationships actually often made them worse. His research uncovered the common reason.  Often, we form assumptions about other people's intentions. We then act on our assumptions without checking that they are correct.  Often, they are not.

In this webinar program we will explore --

  • ways of identifying the missing information

  • sharing it with the other person(s)

  • agreeing how to improve the relationship.
Our insights will then be applied --
  • first, to building a trusting relationship between coach and client

  • and then to helping the client plan how to use it to improve their own relationships.


Participants will be encouraged to have a case study of a relationship they would like to improve.  During the webinar program they will be able to apply what they learn to their case study.

Any participant may ask for pre-work to help them prepare for the program and obtain the most from it.  Through the webinar program, attention will be given to learning transfer -- how to implement learning at work or elsewhere


The webinar facilitator is Bob Dick, a Brisbane-based educator, facilitator and consultant.  His reputation in these fields is based on half a century of educational, consultin, facilitation, coaching and mentoring experience in a variety of settings.

Those of you who are familiar with his work will know that his style is casual and participative, his processes are robust and learnable, and his documentation is clear, readable and practical.  His workshops and webinars are characterised by an integration of theory and practice.  There is equal emphasis on the development of skills and understanding.  With understanding, it is easier to respond flexibly to new challenges.


The fee for the two-webinar program is $220.00 payable in advance.  All prices quoted are in Australian dollars and include GST.

Cancellations will result in a 90 per cent refund if received by 9 days before the first webinar, and a 50 per cent refund if received 48 hours before the the first webinar.  Alternatively, participants who are unable to attend are welcome to substitute someone else.

A limited number of half-price bursaries may be available for those genuinely unable to pay the full fee, or other arrangements may be possible.

To register

Print out and complete the subscription form, and mail, email or fax it to Interchange.  You will find bank details for direct cash transfer (and contact details for Interchange) on the form.

Or telephone Camilla at (07) 3378 5365 and charge your attendance to your Visa or MasterCard.

Negotiate your own in-house workshop

If you would prefer to have a workshop or program specifically designed to meet your particular needs, and run for you in your organisation or community, Interchange would be pleased to do that.  Important advantages of in-house and in-community workshops include their relevance (we fine-tune them to your needs), their greater ease of application to real local issues, and the opportunity to plan for transfer of learning to the workplace or elsewhere.  We would welcome the opportunity to help you plan for learning transfer with prework or follow-up activities.

Enquire about possible virtual or in-person skill development, team or individual coaching and mentoring, and similar.

Interchange    37 Burbong Street  Chapel Hill  Queensland  4069    Australia
Telephone (07) 3378 5365   Fax (07) 3878 4338   email

Maintained by Bob Dick.  This page last revised 2022 06 13.

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