Who is it for?
This is a workshop for people who wish to improve their skills and understanding for resolving conflict as a mediator or "third party". It may also help you resolve conflicts which directly involve you or deal with difficult people in a variety of settings.
Conflict management is often regarded as difficult. It need not be. The processes we examine and practice at the workshop will place effective third party conflict management within the reach of anyone with reasonable communication skills and confidence.
People who can benefit from the workshop include managers, group leaders in all settings, teachers and trainers, facilitators, and the like.
When is it?
This workshop is not offered as a public workshop this year. You are welcome to enquire about the possibility of designing and facilitating an in-house workshop on the topic.
The workshop content will introduce you to a set of processes which allow relative novices to facilitate conflict management. The processes are robust, and can deal with conflicts ranging from simple to difficult and entrenched. Subject to what you negotiate, you will have an opportunity to learn and practise ...negotiating the process with the participants
preparation at the beginning of a conflict management session
the basic process for role negotiation and conflict resolution
asking the right questions
adjusting the process to suit the form of the conflict
concluding the session.
You can anticipate an involving process which provides a mix of theory, discussion and practice. There will be small group work, and opportunties for practice, to help you consolidate the skills, techniques and concepts.
Appropriate handouts will be provided.
The workshop facilitator is Bob Dick. Bob is a Brisbane-based educator, facilitator and consultant whose reputation in these fields is based on over a quarter of a century of experience.
Those of you who are familiar with Bob's work will know that his style is casual and participative, his processes robust and learnable, and his documentation clear, readable and practical. His workshops are characterised by an integration of theory and practice, with equal emphasis on the development of skills and understanding. The processes and models he helps others learn are those which he makes use of in his own work.
To negotiate your own in-house workshop ...
Telephone Bob or Camilla at +617 3378 5365. Important advantages of in-house and in-community workshops include their relevance (we fine-tune them to your needs), and their greater ease of application to real local issues..
Interchange 37 Burbong Street Chapel Hill Queensland 4069 Australia
Telephone +617 3378 5365 Fax +617 3878 4338 email firstname.lastname@example.org
Maintained by Bob Dick. This page last revised 2011 11 14
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